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Tuesday, October 26, 2010

Job Listing - Guest Service Associates (3 positions)

Guest Services
Guest Services Associate
The Guest Services Division is seeking applicants for Guest Services Associates. This position is responsible for providing exceptional customer service to Zoo visitors in a friendly, personable manner at all times.

Guest Service Associates direct traffic, pedestrian flow, and parking in a safe efficient manner; answer visitor inquires and provide information regarding special events or activities; accurately compare tickets with ticket type, time, date and prevent unauthorized entry into the Zoo, The RainForest and other areas; and safely monitor the buildings and grounds in a friendly and professional manner.

Qualifications:
High school diploma or G.E.D. Seasonal employees may be high school students.
Customer service experience preferred.
Must be personable, outgoing and possess a positive and co-operative attitude.
Must have a willingness and ability to act/perform and wear costumes.
Must be willing to work during the week, weekends, holidays, and evenings as required.
Drug testing may be required.
Salary: $7.30 /hour

To apply: send resume/application to:
Cleveland Metroparks
Human Resources Department
4101 Fulton Parkway
Cleveland, OH 44144


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Guest Services
Tram/Rides Driver
The Guest Services Division is seeking applicants for Tram/Rides Drivers. This position is responsible for performing safe, courteous and effective operation of the Zoo trams and Boomerang Line Railroad Train. Drivers must obey all safety standards and guidelines and provide exceptional customer service to Zoo visitors in a friendly and personable manner.

Tram/Rides Drivers must perform daily maintenance and safety checks on Zoo Trams and/or Boomerang Line railroad train and complete daily written safety/maintenance check reports; clean the Zoo trams and/or Boomerang Line railroad train daily and perform general cleaning of tram/train washing area; provide information and exhibit locations to Zoo visitors regarding special events or activities; act as host/hostess at tram/train service stops and safely assist visitors boarding/departing and with personal property (including wagons, coolers, wheelchairs, etc.).

Qualifications:
High School Diploma or G.E.D.
Valid Ohio Driver's License
Demonstrated ability to perform variable physical outdoor labor in normal duties, i.e., lifting of 50 lbs and pulling/pushing various equipment or objects.
Must be willing to work weekdays, weekends, holidays, and evenings as required.
Drug testing may be required.
Salary: $7.30 /hour

To apply: send resume/application to:
Cleveland Metroparks
Human Resources Department
4101 Fulton Parkway
Cleveland, OH 44144

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Guest Services
Admissions - Cashier
The Cashier collects admission fees and payments for goods and services, renders information and assistance to Zoo visitors in a pleasant manner, operates computer-based ticketing system to record fees from admission, fish sales, and train ride revenues, provides quality customer service and ensures accurate point of sale transactions, ensures accurate information regarding visitation and payment methods, counts and verifies revenues, organizes information for, and provides assistance to, groups and individuals purchasing or picking up tickets and provides coverage for Zoo Receptionist.

Qualifications:
Pleasant disposition.
High aptitude for math.
Must work weekdays, weekends, evenings and holidays as scheduled.
Background check required.
Drug testing may be required.
Salary: $7.30 /hour

To apply: send resume/application to:
Cleveland Metroparks
Human Resources Department
4101 Fulton Parkway
Cleveland, OH 44144

As vacancies occur, they are posted on Cleveland Metroparks bulletin boards and recorded on a 24-hour Employment Hotline, 216-635-3211 (TTY 216-351-0808) or the Cleveland Metroparks web site.

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