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Tuesday, October 26, 2010

Job Listing - Guest Service Associates (2 positions)

ZOO ADMISSIONS ASSISTANT


ZOO GUEST SERVICES
(2 PART-TIME POSITIONS)
Collect admission fees and payments for goods and services. Render information and assistance to Zoo visitors in a pleasant and courteous manner. Assist in the coordination of reservations for all qualifying groups, including schools, tour companies, youth organizations, and pre-arranged groups, to increase the Cleveland Metroparks Zoo's community support and earned revenue.

ESSENTIAL FUNCTIONS:
Operate computer-based ticketing system to record fees from admission as well as other points of sale throughout the Zoo.
Provide quality customer service and ensures accurate point of sale transactions.
Count and verify revenue. Verify balances by comparing system totals with revenues.
Organize information for and provides assistance to groups and individuals purchasing or picking up tickets.
Perform receptionist duties; operating telephone system, greeting guests, processes outgoing mail.
Keep supervisors informed of financial and informational needs.
Conducts visitor surveys.

QUALIFICATIONS:
High school diploma or equivalent.
Pleasant, friendly disposition.
Demonstrated high math aptitude.
Cash handling and customer service experience preferred.
Ability to work days, weekends, holidays, and evening hours as scheduled.
WAGE: $11.88/hour

HOURS: Varied
30-40 hrs/wk (summer)
10-15 hrs/wk (winter)
DATE POSTED: 10/19/2010
FILING DEADLINE: 11/02/2010

TO APPLY: Your cover letter must clearly explain how your skills and experience align with the above job qualifications.

Send resume to resumes@clevelandmetroparks.com, or mail to:
Cleveland Metroparks
Department of Human Resources #10086
4101 Fulton Parkway
Cleveland, Ohio 44144

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