THINSOLUTIONS is currently considering applications for Technical Consultants. Responsibilities will include providing remote and on-site consulting and support services to our clients
- Receive and respond to incoming calls, pages, and/or e-mails regarding user problems.Help with technical issues on a variety of platforms and operating environments.
- Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users.
- Assist in the recommendation and implementation of corrective hardware and software solutions, including off-site repair.Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
- College degree in Computer Science and/or equivalent work experience.
- Certifications in Networking and/or Microsoft Technologies.
- Working technical knowledge of network and PC operating systems, including Windows Server 2008 and Windows 7.
- Experience with a Citrix or Terminal Server environment and VMWare certification or equivalent experienceis required.
- Strong written and oral communication skills.
- Good interpersonal skills.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Strong customer service orientation