Customer Service Coordinator
FedEx Office
Job Type Full-time, Part-time
Hours Not Specified
Pay Type Hourly
Location Cleveland
Cleveland, OH 44144
Center Customer Service Coordinator
This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. Additionally, this team member will perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major function areas, to include Express Services and Computer Services.
RESPONSIBILITIES:
This is a representative list of the general duties and is not intended to be all-inclusive
Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
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Qualifications:
• High school diploma or equivalent, plus at least six months to one year of related experience
• Excellent verbal and written communication skills
Nice post! many unemployed agents will surely be interested with this job post. Just remember, One of the keys to success is ensuring that staff are trained and ready to manage the demands of customer service. Thanks for sharing.
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