Job Listing - Network Support Specialist I

Network Support Specialist I

Cleveland Clinic Foundation
Location: Cleveland
Salary: Salary not Determined
Job Type: Full-Time
Date Posted: Jun 22 2010

Job Description
JOB SUMMARY:
Under the supervision of the Director of ITD Technical Management Services: Provides Help Desk service to ITD clients by providing them with a single point of contact to report problems or direct inquiries regarding Data ( PC's, printer, and applications), and Voice ( voicemail, long distance, pagers and phone) systems. Analyze user problems through various troubleshooting techniques. Resolve data and voice communication problems that require network console intervention and/or client instruction. Logs and dispatch problems to the appropriate ITD personnel. Maintains the Problem Tracking or other appropriate Help Desk software through logging, updating, monitoring and closing of problems. Handles general administrative duties.

MINIMUM QUALIFICATIONS:

1. Knowledge, Skills and Physical Demands Familiar with personal computers, IBM, DEC, Tandem, HP and Sun computers and terminals.
2. Knowledge of data and voice communication concepts.
3. Knowledge of IBM, DEC, Tandem, HP or Sun operation and applications.
4. Working knowledge of personal computer software including Windows 2000, XP, MS Office Suite and Novell OS and PC hardware.
5. Demonstrated typing proficiency in the operation of PCs for data entry.
6. General knowledge of all functions of an IS environment obtained through formal course work or through on-the-job training sufficient to provide required knowledge.
7. Strong interpersonal and communication skills, both verbal and written. Strong problem-solving skills and decision making ability.

Required Length and Type of Experience:
Two years of related experience in computer operations, data systems, or Help Desk environment to include handling telephone problem activity calls.

Benefits
Medical, Dental, Disability, Prescription, Vision, Life, Holidays, 403B, Retirement Plan, Flexible Spending, Paid Time Off, Tuition Reimbursement

Visit http://my.clevelandclinic.org/careers/default.aspx and search keyword Help Desk Analyst Job