Job Listing - Customer Service Representative

Customer Service Representative
Kichler Lighting

Location: Cleveland, OH
Salary: $12.00 - $14.00
Job Type: Full-Time
Shift: 1st
Travel: 0%
Date Posted: Jul 26 2010

Job Description
Handle high volume of customer service phone calls
Enter Orders
Expedite Orders
Trace Shipments
Provide Pricing & Inventory Information
Process Sample Requests
Issue RMA’s
Write up requests for credits and bill only’s
Coordinate with other functional areas to benefit the customer
Supply Technical Information and support
Back up other Team Members
MUST HAVE CALL CENTER EXPERIENCE

EDUCATIONAL BACKGROUND/SPECIFIC WORK EXPERIENCE/SKILLS:

• Proficient in Microsoft word, excel and outlook
• Keyboarding skills
• Professional Phone Skills
• Ability to handle multiple tasks
• Detailed Oriented
• Team Player
• Communication (Verbal, Written, Listening)
• Ability to deal with challenging customers/situations
• High transaction management skills
• Open to change/flexibility
• Product Knowledge
• Sense of Urgency
• A champion of Customer needs

WHAT WE OFFER YOU AS A KICHLER EMPLOYEE:

• Competitive weekly salary
• Comprehensive medical, vision, and dental insurance
• Available 401(k) program with company match
• Company paid life and disability coverage (equal to annual base salary)
• Paid vacation

Please visit http://www.kichler.com/ to learn more.

Job Listing - Customer Relations Representative

Customer Relations Representative
Kaiser Permanente

Job Reference: CBSRC-036237
Client Name: Kaiser Permanente
Location: Brooklyn Heights, OH
Salary: Salary not Determined
Job Type: Full-Time
Date Posted: Jul 29 2010

Description
To respond to inbound verbal inquiries, complaints, and compliments identified by members, providers and other external customers. Responsible for conducting research, providing education, and interfacing with internal and external entities to resolve issues of concern, to provide service recovery whenever possible, and to process requests To ensure the ongoing provision of quality in a customer-focused environment designed to meet or exceed member expectations for advocacy, service, and education, accomplished in an effective, efficient and compassionate manner.

Essential Functions:
Answer, research and resolve inbound calls from members, providers and other external customers, documenting each contact accurately per established departmental requirements.

Maintain a thorough and current comprehension of all aspects of the following systems:

• Common Membership, BETS, Access, Diamond, PIMS, KP Health Connect, Lumina, EMI, Texas Imax, KANA, Image Repository, Lexica, Lotus Notes, Microsoft Word & excel spreadsheet.
• Ensure each call coded and documented correctly, per established departmental requirements, this responsibility is critical, as it feeds the databases used to report satisfaction statistics regionally, enterprise-wide and to our regulatory and accrediting agencies. Further, senior quality council to identify trends, and recommend improvements for deployment in all areas where member's issues identified and data used, complete, concise and accurate documentation is further critical to maintaining an accurate history of member interactions with the Plan.
• Ensure that national standards pertaining to telephone quality achieved and maintained in compliance with established goals for target and stretch in this critical area of performance

Qualifications
Basic Qualifications:

• Minimum of three years of customer service experience in the healthcare industry
• Combination of education and experience normally represented by an associate's degree in business or its equivalent
• Computer literacy with proficiency in Microsoft Word and Excel applications
• Ability to type a minimum of 40 wpm as verified by typing test
• Ability to pass a grammar assessment
• Must be detail oriented with a high degree of accuracy
• Exceptional listening and communication skills required
• Exceptional time management self-motivation ability to manage competing priorities excellent organizational and problem-solving skills

Preferred Qualifications:

• Associate's degree preferred
• Additional coursework in medical terminology is preferred

Primary Location: Ohio-Brooklyn Heights-Member Service Call Center 5500 Lancaster Dr.

Scheduled Hours (1-40): 40
Shift: Day
Working Days: Mon-Fri
Working Hours: 8:30am - 5:00pm
Schedule: Full-time
Job: Customer Services
Public Department Name: Customer Relations
Travel: Yes 5% of the time
Job Eligible for Benefits: Yes

External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.

Apply: http://kaiserpermanentejobs.org/default.aspx

Job Listing - Campaign Materials Room Coordinator-PART TIME

Campaign Materials Room Coordinator-PART TIME
United Way of Greater Cleveland

Location: Cleveland, OH
Salary: Salary not Determined
Job Type: Temporary
Shift: 1st
Travel: 0%
Reports To: Marketing Department
Date Posted: Jul 21 2010

Job Description
Part-time temporary; 8:30 am - 5:00 pm, M-W-F from early/mid August 2010 to November 19, 2010

PURPOSE OF POSITION: Maintains the Campaign Materials Room ensuring that stock is organized and available as necessary and that orders are accurately filled and delivered in a timely manner.

DUTIES AND RESPONSIBILITIES:

• Fills orders for print materials from United Way Staff and Loaned Executives. This includes retrieving order forms at specified times through the day, gathering and compiling necessary materials, notifying employees of back-ordered materials, and packing kits.
• Maintains the campaign materials stockroom. This includes working with Marketing/ Fund Raising to establish arrival schedule for materials; assisting with unloading of materials as they arrive; verifying accuracy of shipment against order; and arranging and maintaining materials in an organized fashion.
• Maintains inventory of campaign materials in Access database ensuring that quantity of actual stock is equal to computer stock; notifies marketing as materials need to be re-ordered and develops reports of stock quantities for Marketing as necessary.
• Monitors campaign materials supplies in the fundraising division supply area and re-stocks as necessary (usually every Friday) ensuring that supplies are available as needed.
• Inventories materials in November to provide overview of usage. Ensures that inventory balances with database figures.

JOB RELATIONSHIPS:
Frequent contact with Marketing and Fund Raising staff, delivery personnel.

DESIRABLE QUALIFICATIONS:
Combination of education and experience normally represented by a High School diploma or equivalent and basic experience in data entry is required along with the ability to lift heavy boxes (up to 50 lbs.) Good interpersonal skills and mathematical ability are preferred. Experience with MS Office products.

Apply: http://www.unitedwaycleveland.org/site/c.gpIOKZOxFoG/b.5285043/apps/cf/jobsoffered/list.asp?category_bin_id={842391E1-4255-4659-BEC9-DECF521F270D}

Job Listing - Administrative and Development Assistant

Administrative and Development Assistant
Eliza Jennings Senior Care Network

Location: Lakewood, OH
Salary: Salary not Determined
Job Type: Full-Time
Date Posted: Jul 22 2010

Job Description
Eliza Jennings Senior Care Network, a not-for-profit long term care organization, operating three residential care communities for older adults and two community based services on the west side of Cleveland, is currently seeking an Administrative and Development Assistant.

The Administrative and Development Assistant will support the VP of Development with donor development as well as provide administrative support to the management of Eliza Jennings Senior Care Network. These tasks include, but are not limited to:
· Provides support for the Director of Development in managing the donor database, correspondence, coordination of mailings including the annual fund, database maintenance and accurate processing of contribution income.
· Provides broad range of administrative support to the Executive Assistant including receptionist duties such as answering phones, greeting visitors, distributing mail, ordering office supplies, preparing correspondence, word and data processing, filing, and record retention.
· Provides support to the Development/PR department in planning meetings and special events.
· Ensures office supplies and equipment, including postage machine, are maintained in satisfactory manner and creates new systems and solutions for purchasing supplies as requested and independently.
· Prepares conference room for meetings, including ensuring available refreshments.
· Performs miscellaneous support tasks, e.g. copying, sorting, organizing, running errands and delivering inter-office mail.

Qualifications for this position include:
· High school diploma or equivalent required with post high school coursework preferred.
· Previous experience as an Administrative Assistant preferred.
· Effective interpersonal relations skills, considerable judgment, leadership, flexibility, and initiative.
· Effective verbal and written communication skills, ability to explain/convey information in successful manner.
· Superior organizational skills, detail oriented, and the ability to perform and manage multi-faceted projects in conjunction with daily responsibilities.
· Proficiency in all Microsoft Office products including Word, Powerpoint, and Excel.
· High degree of professionalism.

This is an entry-level position. Please submit your salary requirements along with your qualifications for the position to:
Alley Rodriguez
Human Resources Department
14701 Detroit Avenue, suite 620
Lakewood, OH 44107
Fax: (216) 226-5899
arodriguez@elizajen.org

We welcome the opportunity to meet you and discuss your interest in joining our team of professionals.

Visit website at http://www.elizajennings.com/

Job Listing - Environmental Aide 1

Environmental Aide 1

Summa Western Reserve Hospital

Location: Cuyahoga Falls, OH
Salary: Salary not Determined
Job Type: Part-Time
Shift: 6:30a-3:00p
Date Posted: Jul 22 2010

Job Description
Performs a variety of housekeeping duties throughout all areas of the hospital including patient rooms, offices, corridors, etc, using hand methods, tools, specialized machines, and techniques as required, including special procedures when patients may be in a room.

Duties include, but are not limited to the following:
-Dusts, wipes, polishes, washes, vacuums, etc. all surfaces, fixtures, furniture, equipment and other articles present.
-May use vacuum, special devices and equipment, etc. as required by surface, material or item to be cleaned.
-Performs special housekeeping chores such as cleaning, polishing of bathroom fixtures, chrome fixtures, poles, lockers, kick plates, etc. cleaning insides of drawers, closets, lockers, consoles, mattresses, etc. as assigned or scheduled; cleaning walls, ceiling, glass entrance doors, windows, etc.
-May perform other duties as required in cleaning unoccupied rooms, rooms where certain conditions or illness have been present etc.
-Cleans, sanitizes operating room facilities, fixtures, surfaces, and other area as needed.

Requirements:
Proven ability to read and write English, follow written and oral instructions.

Schedule:
6:30 am to 3:00 pm, variable days, every other weekend, occassional holidays

Benefits
offers a Total Wellness Benefits Program that includes major medical, dental, vision, 401(k), Paid Time Off, and much more!

Apply: http://www.summahealth.org/common/templates/contentindex.asp?ID=14192

Job Listing - Cook

Cook
Summa Western Reserve Hospital

Location: Cuyahoga Falls, OH
Salary: Salary not Determined
Job Type: Part-Time
Shift: Variable Days
Date Posted: Jul 8 2010

Job Description
Performs various hospital food service duties related to preparation and cooking (e.g. prepares, cooks, plates, and/or serves food in bulk or indivisual portions) for patients and other customers following standard practices.

Requirements:
Proven ability to read and write English, follow written and oral instructions, perform basic mathematical functions, and prioritize tasks.
Two (2) years of cooking and food preparation experience.

Apply: http://www.summahealth.org/common/templates/contentindex.asp?ID=14192

Job Listing - Computer Operator/Data Entry

COMPUTER OPERATOR/DATA ENTRY
FULL TIME

MUST BE:
KNOWLEDGEABLE IN THE WINDOWS PLATFORM
DEPENDABLE AND RELIABLE FOR SECOND SHIFT
Sunday through Thursday
Hours – 1:30 P.M. – 10:00 P.M.

MUST HAVE:
STRONG TYPING AND TELEPHONE SKILLS
POSITIVE ATTITUDE
SOUTH SUBURBAN CLEVELAND LOCATION

IMMEDIATE OPPORTUNITY
COMPETITIVE SALARY
COMPREHENSIVE BENEFIT PACKAGE

PLEASE E-MAIL OR SEND RESUME TO OUR MAIN OFFICE:
NORTHERN HASEROT
“Ohio’s Leading IndependentFoodservice Distributor”

21500 Alexander Road
Cleveland, Ohio 44146
E-Mail: bschaffner@northernhaserot.com
ATTN: BRUCE SCHAFFNER